KcoUK sends all UK Orders via Royal Mail First Class Recorded Delivery. We endeavour to process all orders within 10 working days.
Once your order has been packaged for delivery, you will be provided with your individual Royal Mail Tracking ID for the shipment, found in the ‘My Account’ section of our website. All shipments can be tracked directly through the Royal Mails Track and Trace website tracking service using your individual tracking ID.
All packages must be signed for by the recipient upon delivery. In the event that there is no one available to receive your package, Royal Mail will post a Red Card receipt through your letter box and your package will be taken to your local post office for self-collection. Please note that your local Royal Mail depot will only hold undelivered packages for a maximum of 18 days before returning to sender.
Please be advised that the Royal Mail Red Card for self-collection can often be mistaken as junk mail.
In the event of delivery failure (uncollected shipments returned to Kco), we will endeavour to contact the customer and re-dispatch within 5 workings days via Royal Mail First Class Delivery. Kco will make one attempt to re-send any returned packages, any additional re-sends will be chargeable in accordance to Royal Mail pricing. Any unclaimed items are not eligible for refund.
In the event of any inquiry please Contact Us